| L561
--> syll --> outline.html |
Spring
2003 |
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Room |
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Time |
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Instructor: Howard Rosenbaum |
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Office: 023@SLIS |
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Office Hours:
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| L 002 |
5:45-8:30 PM T |
hrosenba@indiana.edu |
Telephone: 812 855 3250 |
3:30-5:30 PM T |
Topic Outline, Reading Schedule and Assignment Due Dates
Select any date and see:
- the topics that will be covered;
- the readings that have been assigned;
|
- the assignments that will be discussed; and
- the assignments that are due in that class.
|
NOTE: The URLs for the readings were last checked on January 14, 2003
January 14
Introduction: Business models for electronic commerce
| The PowerPoint overheads for the ecommerce business models can be downloaded as a single file. The link is at the bottom of
this page. The file, called bizmodels.ppt was created with MS Office 2001 PowerPoint
(Mac) and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Bambury, P. (1998) A Taxonomy of Internet Commerce First
Monday 3(10).
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http://www.firstmonday.dk/issues/issue3_10/bambury/index.html
- Brain, M. (2001). How E-commerce Works Howstuffworks.
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http://www.howstuffworks.com/ecommerce.htm
- Business 2.0. (1999). Let's do Launch.
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http://www.business2.com/articles/mag/0,1640,13065,FF.html
- Cisco Systems. (1999). The easy guide to ecommerce.
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/cisco_ecomm_guide.pdf
- Geller, D. (1998). The Seven Deadly Sins of E-Commerce
E-Commerce Times
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http://www.ecommercetimes.com/small_business/getting_started/deadly-sins-a.shtml
- Hackman, K. (2000). Ecommerce tutorial WebMonkey
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http://hotwired.lycos.com/webmonkey/e-business/building/tutorials/tutorial3.html
- Harvard Business School. (2000). Overview of Ebusiness Models
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hbr_ebiz-models.pdf
- Helft, M. (1999). SPECIAL REPORT: Retailing: Toward a Perfect Market. Industry Standard
-
http://www.thestandard.com/article/0,1902,7576,00.html
- Hoffman, D.L., Novak, T.P., and Chatterjee, P. (1996). Commercial Scenarios for the
Web: Opportunities and Challenges. Journal of Computer Mediated Communication (1)(3).
-
http://www.usc.edu/dept/annenberg/vol1/issue3/hoffman.html
- Lehmann-Haupt, R. (2000). Plug In, Start Up, Drop In. Business 2.0. November 14.
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http://www.business2.com/articles/mag/0,1640,14218,FF.html
- Malhotra, Y. (1997). Internet Enterprise Strategy and Design: A Real-World Introduction
to Electronic Commerce - An Online Guide for Net Entrepreneurs & Managerial End Users
- http://www.brint.com/enterprise.htm
- Morris, C. (2000). Let your business model be your guide. WDVL.
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http://www.wdvl.com/Internet/Commerce/Business_Model/index.html
- NetQuest. (2000). Setting up an online business
- http://www.netquest1.com/ecommerce1.htm
- Rosenbaum, H. (2000). Writing an E-Commerce Business Plan
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http://www.slis.indiana.edu/hrosenba/www/L561/Classes/bizplan/biz-plan_help.htm
- Sussis, D. (1999). Maximum Impact: The Art of Developing Strategic Business Plans.
E-Commerce Guide
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http://ecommerce.internet.com/solutions/e-consultant/article/0,1467,9571_215671,00.html
- USWeb/CKS. (1999). Strategies for Growing Your Business through E-commerce
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/usweb-cks_ecomm.pdf
- Warketin, M. (2001). eBusiness Models.
-
http://www.misprofessor.com/ecomm/bizmodls.shtml
- Assignments
- Groups are formed
- Business plan assignment discussed
Reflection and critique assignment discussed
Return to Schedule of classes
January 21
Make it look nice: Business models cont., Basics of commercial web site design
| The PowerPoint overheads for the presentation on design of commercial web sites can
be downloaded as a single file. The link is at the bottom of
this page. The file, called design.ppt was created with MS Office 2001 PowerPoint (Mac)
and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- December, J. (2003). Web Development
-
http://www.december.com/web/develop.html
- E-consultant. (1998). Designing your E-Commerce Site for Service Internet.com
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http://ecommerce.internet.com/solutions/e-consultant/article/0,1467,9571_195401,00.html
- Flanders, V. (2003). Web pages that suck.
- http://www.webpagesthatsuck.com/
- Gillespie, G. (2003). Web page design for designers
- http://www.wpdfd.com/wpdhome.htm
- Huizingh, E.K.R.E. (2000). The content and design of web sites: an empirical study
Information & Management 37 123-134
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/eelko_study-site-design.pdf
- Instone, K. (2003). Usable Web: Guide to Web usability resources
- http://www.usableweb.com
- Linderman, M. (2002). Contingency Design: Maximizing Online ProÞ tability By Helping Customers
When Things Go Wrong. 37signals White Paper.
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/37s_contingency-design-02.pdf
- Morris, C. (1998). Nav 101 WDVL.
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http://WDVL.com/Location/Navigation/101/
- Nielsen, J. (1996). Top ten web design mistakes in 2002.
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http://www.useit.com/alertbox/20021223.html
- Rose, G., Khoo, H., and Straub, D.W. (1999). Current Technological Impediments to
Business-to-Consumer Electronic Commerce. Communications of the Association for
Information Systems. 1(16),
June.
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/rose_ecomm_barriers.pdf
- Wan, H.A. (2000). Opportunities to enhance a commercial website. Information &
Management 38 (2000) 15-21
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/wan_ecomm-site-design.pdf
- Assignments
- Advertising and marketing plan discussed
Return to Schedule of classes
January 28
Fighting for eyeballs: Ecommerce, advertising and the economy of attention
| The PowerPoint overheads for the presentation on advertising can be downloaded as a single file. The link is at the bottom of
this page. The file, called advertising.ppt was created with MS Office 2001 PowerPoint
(Mac) and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that
colors will be printed in black and white. |
Readings:
- CookieCentral.com. (2002). Cookie Central
- http://www.cookiecentral.com/
- Coyle, J.R. and Thorson, E. (2001). The Effects of Progressive Levels of Interactivity
and Vividness in Web Marketing Sites. Journal of Advertising 30(3), 65-79.
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http://www.slis.indiana.edu.hrosenba/www/L561/pdf/coyle_inet-ads.pdf
- Federal Trade Commission. (2000). Advertising and Marketing on the Internet: Rules of the
Road
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http://www.ftc.gov/bcp/conline/pubs/buspubs/ruleroad.htm
- Greeley, N. (nd). Cookies: Who's watching you and why?
-
http://shrike.depaul.edu/~ngreely/cookie.htm
- Hoffman, D.L. and Novak, T.P. (2000) Advertising and Pricing Models for the Web in
Internet Publishing and Beyond: The Economics of Digital Information and Intellectual Property,
Hurley, D. Kahin, B. and Varian, H., eds. Cambridge: MIT Press.
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hoffman-novak_ads.pdf
- Howard, L. (1997). Five Basic Measures of Online Advertising
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http://www.webreview.com/1997/10_17/strategists/10_17_97_6.shtml
- Internet.com. (2003). Ecommerce/Marketing Channel.
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http://www.internet.com/sections/marketing.html
- Li, H. (2000). The Internet Advertising Resource Guide.
- http://www.admedia.org/.
- Morris. B. (1999). Internet Ad Types
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http://www.webdevelopersjournal.com/columns/types_of_ads.html
- Morris. C (2000). Banner Advertising Statistics. Web Developers' Journal
-
http://wackyhtml.com/articles/banner_ads/banner_advertising_costs.html
- Vishnevsky, L. (1998). What Cookies Can Do for You
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http://www.hotwired.com/webmonkey/98/02/index3a.html?tw=e-business
- WebReview.com. (2000). Banner advertising
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http://www.webreview.com/mediakit/bannerads.shtml
- Winett, B. (1998). Tracking Your Visitors
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http://www.hotwired.com/webmonkey/98/16/index2a.html?tw=e-business
- Assignments
- Business plans due (presented in class)
- Issue paper discussed
Customer relationship plan discussed
Return to Schedule of classes
February 4
But will they come back: Customer relationship management for ecommerce
| The PowerPoint overheads for the customer relationship management can be downloaded as a single file. The link is at the bottom of this
page. The file, called custserv.ppt was created with MS Office 2001 PowerPoint (Mac) and
can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that
colors will be printed in black and white. |
Readings:
- Boyce, G. (2002). Beyond Privacy: The Ethics of Customer Information Systems. Informing
Science
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/boyce_ethics-crm.pdf
- Clark, T. (1998, Nov. 9). Customer Service a Net oxymoron. C|net news.com
-
http://www.news.com/News/Item/0,4,28526,00.html
- CRMCommunity.com (2003). Home Page
- http://www.crmcommunity.com/
- DestinationCRM.com. (2002). Home Page
- http://www.destinationcrm.com/
- Ernst and Young LLP. (1999). Building online trust - The B2B way.. Center for
Trust Online
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/e-y_trust.pdf
- Fukuyama, F. (2001). The virtual handshake: Ecommerce and the challenge of trust.
Merrill Lynch Forum.
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http://www.ml.com/woml/forum/ecommerce1.htm
- Hallford, J. (2000). The Customer (Service) is always right. The Industry Standard.
September 18.
-
http://www.thestandard.com/article/display/0,1151,18623,00.html
- Hoffman, D.L., Novak, T.P. and Peralta, M. (1999). Building consumer trust online.
Communications of the ACM. 42(4). 80-85.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hoffman_trust.pdf
- Kirkby, J. (2002). What Is a Customer Relationship Management Strategy? Gartner Group.
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/gartner_crm-strategy.pdf
- Kollok, P. (1999). The production of trust in online markets. In Lawler, E.J.,
Macy, M., Thyne, S., and Walker, H.A. Advances in Group Processes (Vol. 16). Greenwich,
CT: JAI Press.
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http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/online_trust.htm
- Rane, M.P. and Ives, B. (1999). The Customer Service Life Cycle. Center for
Virtual Organizations and Commerce.
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http://isds.bus.lsu.edu/cvoc/Projects/cslc/html/intro.html
- Rosenbaum, H. (2000). After the sale: A framework for genres of web-based customer
service.
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/rosenbaum_custserv.pdf
- Seybold, P. and Marshak, R. (1998). Customers.com handbook: An executive guide and
technology roadmap for your customers.com¨ initiatives. Boston, MA: Patricia Seybold Group.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/seybold_customers.pdf
- Shaw, R. (2002). Customer Relationship Management (CRM): Overview. Gartner Group
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http://www.slis.indiana.edu/hrosenba/www/L561/pdf/gartner_crm-02.pdf
- Tedeschi, B. (1999) Online, the customer isn't always right
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http://www.nytimes.com/library/tech/99/01/cyber/commerce/12commerce.html
- TRUSTe. (2001). Home page.
- http://www.truste.org/
- Wilson, R.F. (2000). Determining Customer Lifetime Value for Your Internet Marketing
Plan. Web Marketing Today, April 1.
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http://www.wilsonweb.com/wmt5/customers-value.htm
- Assignments
- At least two members of the group meet with the instructor
Return to Schedule of classes
February 11
Business strategies for ecommerce: Portals, mcommerce, auctions...
| The PowerPoint overheads for the business strategies presentation can be downloaded as a single file. The link is at the bottom of this
page. The file, called strat.ppt was created with MS Office 98 PowerPoint (Mac) and can
be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Ba, S., Whinston, A.B., and Zhang, H. (1999). Small Business in the Digital Economy:
The Digital Company of the Future. For "Understanding the Digital Economy: Data, Tools, and
Research", Washington, D.C. May 25-26, 1999.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/ba_small_digital_biz.pdf
- Barnett, N., Hodges, S., and Wilshire, M.J. (2002). M-commerce: An operatorÕs manual.
McKinsey and Company.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/mckinsey_mcommerce.pdf
- Beam, C. and Segev, A. (1998). Auctions on the Internet: A Field Study Working
Paper 98-WP-1032 Haas School of Business, University of California, Berkeley
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/beam_auctions.pdf
- Berryman, K., Harrington, L.F.,Layton-Rodin, D., and Rerolle, V. (1998).Electronic
commerce: Three emerging strategies The McKinsey Quarterly, (1)
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/mckinsey_ecommstrat.pdf
- Cashel, J. (2001). Top Ten Trends for Online Communities.
-
http://www.onlinecommunityreport.com/features/10
- Coy, P. (2000). Online Auctions: Going, Going, Gone...Sucker!: How 'winner's curse'
could undermine this e-commerce channel. Businessweek Online March 20.
-
http://www.mba.vanderbilt.edu/Mike.Shor/courses/GTheory/docs/Auctions1.html
- Gartner Group. (1999). Portal strategies: US and Europe.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/gartner_strat_eu.pdf
- Hoiska, T. (1999). Building Trust in On-Line Auctions
-
http://www.msb.edu/faculty/culnanm/ec/Briefings2/Hoiskat/hoiskat.html
- Internet.com. (2003). M-commerce Times
- http://www.mcommercetimes.com/
- KPMG Consulting. (2003). mCommerce
-
http://www.kpmgconsulting.com/solutions/wireless_internet_solutions/mcommerce.html
- Kumar, M. and Feldman, S.I. (1998). Internet Auctions.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/kumar_auctions.pdf
- Lucking-Reiley, D., Bryan, D., Prasad, N., and Reeves, D. (2000). Pennies from eBay:
the Determinants of Price in Online Auctions
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/lucking-reiley_ebay.pdf
- Palowireless. (2003). WAP Resource Center
-
http://www.palowireless.com/wap/mcommerce.asp
- Robertson, M and Gordon, K (2000). Application Service Providers - A New Playing Field?.
Gilbert and Tobin.
-
http://203.111.11.66/index_html.jsp?c=/t/ca/lpubs.jsp?&s=1&p=63&e=t&t=GILBERT+and+TOBIN+%3A+Application+Service+Providers+-+A+New+Playing+Field%3F&a=false
- Rutherford, E. (2000). The ABCs of ASPs CIO Magazine.
-
http://www.cio.com/forums/asp/edit/062600_abc.html
- Tedeschi, B. (2000). E-Tailers Fine-Tune Affiliate Sales. Ecommerce Report - New York
Times.
-
http://www.nytimes.com/2000/11/06/technology/06ECOMMERCE.html
- University of Arizona. Information Technology Council. (2000). Background Reading on
Portals.
-
http://itc.arizona.edu/portals/reading.shtml
- USWeb/CKS. (1999). Mastering Change: Four Ways to Survive and Thrive in the Digital
Economy
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/usweb-cks_mastering_change.pdf
- Winnick, M. (1998). The Affiliate Network Lowdown
-
http://www.hotwired.com/webmonkey/98/47/index1a.html?tw=e-business
- Assignments
- Advertising and marketing plan due
- Email issue paper topic to instructor
- Email advertising auction held between February 12-14
Return to Schedule of classes
February 18
The ecommerce marketplace: What is it and how does it work?
| The PowerPoint overheads for the ecommerce marketplace can be downloaded as a single file. The link is at the bottom of
this page. The file, called marketing.ppt was created with MS Office 98 PowerPoint (Mac)
and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Clarke, R. (2000). Electronic Commerce Definitions
-
http://www.anu.edu.au/people/Roger.Clarke/EC/ECDefns.html
- Kling, R. and Lamb, R. (1999). IT and Organizational Change in Digital Economies:
A Socio-Technical Approach
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/kling_digital economy.rtf
- Lohse, G.L., and Spiller. P (1998). Electronic shopping: The effect of customer
interfaces on traffic and sales.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/lohse_elec-shop.pdf
- Sarkar, M.B., Butler, B., and Steinfield, C. (1996). Intermediaries and Cybermediaries:
A Continuing Role for Mediating Players in the Electronic Marketplace. Journal of
Computer Mediated Communication (1)(3).
-
http://www.usc.edu/dept/annenberg/vol1/issue3/sarkar.html
- U.S. Department of Commerce. (1999). The Emerging Digital Economy. (esp. ch. 3-5)
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/uscomm_emerging_digec.pdf
- Varian, H. (1999). Market Structure in the Network Age Paper presented at
"Understanding the Digital Economy," Washington DC. May25,6.
-
http://www.sims.berkeley.edu/~hal/Papers/doc/doc.html
- Verity, J. (1999). Digital Marketplaces. White Paper.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/verity_digital_mkt.pdf
- Wigand, R.T. and Benjamin, R.I. (1996). Electronic Commerce: Effects on Electronic
Markets. Journal of Computer Mediated Communication (1)(3).
-
http://www.usc.edu/dept/annenberg/vol1/issue3/wigand.html
- Assignments
- Banner advertising and strategic marketing plan due
- Receive confirmation of paper topic from instructor
- At least two members of each group meets with the instructor
Return to Schedule of classes
February 25
The ecommerce marketplace: Who is it? Internet demographics and market research
| The PowerPoint overheads for Internet demographics can be downloaded as a single file. The link is at the bottom of
this page. The file, called demographics.ppt was created with MS Office 98 PowerPoint
(Mac) and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Barua, A., Pinnell, J., Shutter, J. and Whinston, A.B. (1999). Measuring the Internet
Economy. CREC
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/barua_measuring.pdf
- Cyberatlas (2003). The Reference Desk for Web Marketing
- http://www.cyberatlas.com/
Look at --> Statistics
Toolbox
and --> Demographics
- Center for Research on Electronic Commerce. (2001). The Internet Economy Indicators.
- http://www.InternetIndicators.com/
- Emarketer. (2003). Estats.
- http://www.emarketer.com/
- National Telecommunications and information Administration. (2000). Fallling through
the net: Toward digital inclusion: A Report on Americans' Access to Technology Tools
-
http://www.ntia.doc.gov/ntiahome/fttn00/front00.htm
- Nua. (2003). Internet Surveys.
- http://www.nua.com/surveys
- Pitkow, J. and Kehoe, C. (2000). GVU Center's WWW Survey User Home Page.
-
http://www.cc.gatech.edu/gvu/user_surveys/
- Assignments
- Customer relationship management plan due
Return to Schedule of classes
March 4
Now what?: Managing an ebusiness and a web-based ecommerce infrastructure
| The PowerPoint overheads for the presentation on managing a commercial web site can
be downloaded as a single file. The link is at the bottom of
this page. The file, called admin.ppt was created with MS Office 2001 PowerPoint (Mac)
and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that
colors will be printed in black and white. |
Readings:
- Chard, S.M. (1999). Data Management: The Foundation for Web Development in the Retail
and Service Industries . First Monday 4(9).
-
http://www.firstmonday.dk/issues/issue4_9/chard/index.html
- Ford, A. (1995). Spinning the Web: Web Server Administration - an Overview
International Thomson Publishing
-
http://www.ford-mason.co.uk/resources/stw/node121.html
- Ginsburg, L. (1999). E-Commerce Building Blocks: Break it down Nov. 12. WebReview.com
-
http://www.webreview.com/1999/11_12/strategists/11_12_99_3.shtml
- Ginsburg, L. (1999). E-Commerce Building Blocks: Credit Card Payments Nov. 12.
WebReview.com
-
http://www.webreview.com/1999/11_12/strategists/11_12_99_3c.shtml
- Ginsburg, L. (1999). E-Commerce Building Blocks: Shopping carts Nov. 12. WebReview.com
-
http://www.webreview.com/1999/11_12/strategists/11_12_99_3b.shtml
- Ginsburg, L. (1999). E-Commerce Building Blocks: The Story of an Online Purchase Oct 1
WebReview.com
-
http://www.webreview.com/1999/10_01/strategists/10_01_99_2.shtml
- Grimm, and Dorbala, S. (1998). Successful deployment of electronic commerce applications:
process is key. Earthweb.
-
http://itmanagement.earthweb.com/ecom/article/0,,11952_602521,00.html
- Helling, B. (1999). Web-Site Sensitivity to Privacy Concerns: Collecting Personally
Identifiable Information and Passing Persistent Cookies First Monday. 3(2)
-
http://www.firstmonday.dk/issues/issue3_2/helling/index.html
- Schwartz, J. amd Karpinski. R. (1999) Application Servers Bind Web-App Universe.
InternetWeek
-
http://www.techweb.com/wire/story/TWB19990111S0011
- Assignments
- Customer relationship analysis discussed
Return to Schedule of classes
March 11
Foundations A history and development of electronic commerce
| The PowerPoint overheads for the history and development of ecommerce can be
downloaded as a single file. The link is at the bottom of
this page. The file, called intro.ppt was created with MS Office 98 PowerPoint
(Mac) and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
Aoki, K. (2000). Cultural Differences in E-Commerce: A Comparison Between the U.S.
and Japan. First Monday 5(11).
-
http://www.firstmonday.dk/issues/issue5_11/aoki/index.html
- Bloch, M., Yves Pigneur, Y. and Arie Segev, A. (1997). On the Road of Electronic
Commerce -- a Business Value Framework, Gaining Competitive Advantage and Some Research Issues.
-
http://inforge.unil.ch/yp/Pub/ROAD_EC/EC.HTM
- Center for Research on Electronic Commerce. (2003). Main Page.
-
http://cism.bus.utexas.edu/main.html
- Elmer, S. (1999). Electronic Commerce - IDC Definitions & Methodologies. IDC.
Presented at OECD Workshop on Defining and Measuring Ecommerce.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/elmer_measuring.pdf
- European Community. (2003). Electronic Commerce and the European Union..
-
http://europa.eu.int/information_society/topics/ebusiness/ecommerce/index_en.html
Then --> What is e-commerce
- Goldhaber, M.H. (1997). The Attention Economy and the Net First Monday 2(4)
-
http://www.firstmonday.dk/issues/issue2_4/goldhaber/
- Organization for Economic Cooperation and Development. (1998). The Economic and Social
Impacts of Electronic Commerce: Preliminary Findings and Research Agenda
-
http://www.oecd.org/subject/e_commerce/summary.htm
- OECD. (1997). Measuring Electronic Commerce.
-
http://www.slis.indiana.edu/hrosenba/www/L561pdf/oecd_measure-ecomm.pdf
- US Department of Commerce. (1999). The Emerging Digital Economy II
-
http://www.slis.indiana.edu/hhrosenba/www/www/L561/pdf/us_digecon2.pdf
- Zwass, V. (1996). Structure and macro-level impacts of electronic commerce: From
technological infrastructure to electronic marketplaces. Foundations of Information
Systems.
-
http://www.mhhe.com/business/mis/zwass/ecpaper.html
- Assignments
- At least two members of each group meet with the instructor to discuss group progress
Return to Schedule of classes
March 18
Have fun but remember that the VE will remain open for business!
Return to Schedule of classes
March 25
Cryptography: A technical basis of trust in ecommerce
| The PowerPoint overheads for the lab on encryption with PGP can be downloaded as a single file. The link is at the bottom of
this page. The file, called crypto2.ppt was created with MS Office 98 PowerPoint
(Mac) and can be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)>
to save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Caftori, N., Lal, P., Rosenberg, B., and Poole, B. (2002). PGP 6.5.8 Pretty Good Privacy:
Downloading, Installing, Setting Up, and Using this Encryption Software: A Tutorial for Beginners
to PGP
- http://www.pitt.edu/~poole/PGP.htm
- Kabay,M. E. (1998). Identification, Authentication and Authorization on the World Wide
Web
-
http://security.tsu.ru/info/www/iaa/iaawww.shtml
- Schumacher, S. (2003). The International PGP Home Page.
- http://www.pgpi.com/
- Zimmerman, P.R. (1995). The Official PGP User's Guide. Cambridge, MA: The MIT Press.
Ch 1-3.
Verisign. (2003). Home page.
- http://www.verisign.com.
- Assignments
Customer relationship analysis due
- Encryption exercise discussed in class
Return to Schedule of classes
April 1
Network security: Protecting the goods
| The PowerPoint overheads for the presentation on network security can be downloaded as a single file. The link is at the bottom of this
page. The file, called security.ppt was created with MS Office 98 PowerPoint (Mac) and can
be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Bhimani, A. (1996). Securing The Commercial Internet.
Communications of the ACM. 39(6).
-
http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/bihmani_inet-security.pdf
- Bhiogade, M.S. (2002). Secure Socket Layer. Informing Science.
-
http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/bhiogade_ssl.pdf
- Boncella, R.J. (2000). Web security for e-commerce. Communications of the AIS. 4(11)
-
http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/boncella_web-security.pdf
- Certicom. (1997). An introduction to information security.
An ECC Whitepaper.
-
http://www.univ.com.br/acmm/Diversos/Informacoes/Adm_Sist_Info/Hackers/Commerce.htm
- Clarke, R. (2001). An introduction to information security
-
http://www.anu.edu.au/people/Roger.Clarke/EC/IntroSecy.html
- Cobb, S. (1998). Security Issues in Internet Commerce. ICSA White Paper on Internet
Commerce
-
http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/cobb_security.pdf
- Fingar, P. Kumar, H., and Sharma, T. (1999). Enterprise E-Commerce: The Software Component
Breakthrough for Competitive Advantage Ch. 8 Tampa, FL: Meghan-Kiffer Press.
-
http://home1.gte.net/pfingar/cNetCh8GTE.htm
- Merkow, M. (1999). E-Commerce Security Technologies - Part One Ecommerce Outlook.
Internet.com.
-
http://ecommerce.internet.com/outlook/article/0,1281,7761_253601,00.html
- Merkow, M. (1999). E-Commerce Security Technologies - Part Two Ecommerce Outlook.
Internet.com.
-
http://ecommerce.internet.com/outlook/article/0,1281,7761_264191,00.html
- Schneider, G.P. and Perry, J.T. (2001). Electronic Commerce: Online companion Ch 5: Security
threats to ecommerce.
-
http://www.course.com/downloads/sites/ecommerce/ch05.html
- Schneider, G.P. and Perry, J.T. (2001). Electronic Commerce: Online companion Ch 6:
Implementing Security for Electronic Commerce
-
http://www.course.com/downloads/sites/ecommerce/ch06.html
- Spyrelli, C. (2002). Electronic Signatures: A Transatlantic Bridge? An EU and US Legal Approach
Towards Electronic Authentication The Journal of Information, Law and Technology. (2).
-
http://elj.warwick.ac.uk/jilt/02-2/spyrelli.html
- Assignments
- Encryption assignment out
Return to Schedule of classes
April 8
Markup for ecommerce: ebXML
| The PowerPoint overheads for the presentation on ebXML can be downloaded as a single file. The link is at the bottom of this
page. The file, called crypto2.ppt was created with MS Office 98 PowerPoint (Mac) and can
be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Cover, R. (2003). Electronic Business XML Initiative (ebXML). XML Cover Pages
- http://xml.coverpages.org/ebXML.html
- ebXML.org. (2003). Enabling a global electronic market.
- http://www.ebxml.org/
- Irani, R. (2001). An Introduction to ebXML: Collaborative Electronic Business is here
to stay. Web Services Architect.
-
http://www.webservicesarchitect.com/content/articles/irani02.asp
- Irani, R. (2001). Part II: ebXML and Web Services: The Way to do business Web
Services Architect.
-
http://www.webservicesarchitect.com/content/articles/irani03.asp
- Kotok, A. (2001). ebXML: It Ain't Over 'til it's Over. O'Reilly XML.com
-
http://www.xml.com/pub/a/2001/05/16/ebxml.html
- McGlaughlin, B. (2000). ebXML: Not just another acronym: How ebXML plays in global
trade Javaworld.
-
http://www.javaworld.com/javaworld/javaone00/j1-00-ebxml.html
- Metz, D. (2001). Understanding ebXML: Untangling the business Web of the future. IBM
Developerworks
-
http://www-106.ibm.com/developerworks/xml/library/x-ebxml/?dwzone=xml
- Assignments
- Encryption assignment due
- At least two members of each group meet with the instructor
Return to Schedule of classes
April 15
$$: Digital money and electronic banking
| The PowerPoint overheads for the presentation on emoney can be downloaded as a single file. The link is at the bottom of this
page. The file, called emoney.ppt was created with MS Office 98 PowerPoint (Mac) and can
be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- BYTE. (1997, June). Secure Electronic Transactions Protocol.
-
http://www.byte.com/art/9706/sec5/art3.htm
- Choi, A.Y. and Whinston, A.B. (1998). Smart Cards: Enabling Smart Commerce in the
Digital Age. Center for Research on Electronic Commerce. working paper.
-
http://crec.bus.utexas.edu/works/articles/smartcardswp.html
- Choi, S.Y., Stahl, D.O.and Whinston, A.B. (1997). Cyberpayments and the Future of
Electronic Commerce. Presented at ICEC Cyberpayments '97.
-
http://crec.bus.utexas.edu/works/articles/cyberpayments.html
- Checkfree Corporation. (2003). Checkfree Home Page
- http://www.checkfree.com/
- Compaq Computer Systems. (1997). Millicent MicroCommerce System.
-
http://research.compaq.com/src/millicent/html/executive-overview.html
- Crede, A. (1996). Electronic Commerce and the Banking Industry: The Requirement and
Opportunities for New Payment Systems Using the Internet. Journal of Computer Mediated Communication (1)(3).
-
http://www.usc.edu/dept/annenberg/vol1/issue3/crede.html
- Everett, D.B. (1998). Smart Card Technology: Introduction To Smart Cards Smart
Card News,
Ltd.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/_smartcard_intro
- Group of Ten. (1997). Electronic money: Consumer protection, law enforcement,
supervisory and cross border issues - Report of the working party on electronic money.
- http://cryptome.org/g10emoney.htm
- Hayes, D.G., Gillespie, J.F.E., Daly, P.H., Grippo, G., and Johnson, P.J. (1996). An
Introduction to Electronic Money Issues. U.S. Department of the Treasury.
-
http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hayes_emoney.pdf
- MasterCard. (2003). SET Secure Electronic Transaction -- Setting the Stage for Safe
Internet Shopping.
-
http://www.mastercardintl.com/newtechnology/set/
- MONDEX International. (2003). MONDEX International Business Center
- http://http://www.mondex.com/
- Philips, J. (1998). Bytes of Cash: Banking, Computing, and Personal Finance
-
http://www.firstmonday.dk/issues/issue5/philips/
- Schneider, G.P. and Perry, J.T. (2001). Electronic Commerce: Online companion Ch 7:
Electronic payment
-
http://www.course.com/downloads/sites/ecommerce/ch07.html
- SET Secure Electronic Transactions LLC. (2003). Welcome to the SET Secure Electronic
Transaction LLC Website.
- http://www.setco.org/
- Smart Card Alliance (2003). Home page
- http://www.smartcardalliance.org/
- Stalder, F. (1998). DigiCash: Learning from Failure. Techopolis.
-
http://www.heise.de/tp/english/inhalt/te/1643/1.html
- Tan, M. and Teo, T.S.H. (2000). Factors Influencing the Adoption of Internet Banking
Journal of the Association for Information Systems.
1(5)
-
http://www.slis.indiana,edu/hrosemnba/www/L56/pdf/tan_inet-banking.pdf
Return to Schedule of classes
April 22
Hands off my stuff!: The ethical, legal, and regulatory environment of ecommerce
| The PowerPoint overheads for the presentation on regulation can be downloaded as a single file. The link is at the bottom of this
page. The file, called regs.ppt was created with MS Office 98 PowerPoint (Mac) and can
be viewed with the PowerPoint viewer.
If you want to print the overheads, you should select <Handouts (6 to a page)> to
save paper. You should also select the option <Pure Black & White> so that colors
will be printed in black and white. |
Readings:
- Clinton, W.J. and Gore, A.E. (1997). A Framework For Global Electronic Commerce
-
http://www.ta.doc.gov/digeconomy/framewrk.htm
- Federal Trade Commission. (1998). Privacy Online: A Report to Congress
-
http://www.ftc.gov/reports/privacy3/toc.htm
- Field, T.G. Jr. (2001). Avoiding Intellectual Property Problems: What You Don't
Know Can Hurt You! Franklin Pierce Law Center.
- http://www.fplc.edu/tfield/aVoid.htm
- Hornle, J. (2002). Online Dispute Resolution in Business to Consumer E-commerce Transactions.
The Journal of Information, Law and Technology. (2).
-
http://elj.warwick.ac.uk/jilt/02-2/hornle.html
- Muscovitch, Z. (1998). The taxation of Internet Commerce First Monday 2(10)
-
http://www.firstmonday.dk/issues/issue2_10/muscovitch/
- Reagle, J. (1997). W3C Activities Related to the US "Framework for Global Electronic Commerce"
W3C.
-
http://www.w3.org/TR/NOTE-framework-970706.html
- Swindells, C. and Henderson, K. (1998). Legal Regulation of Electronic Commerce
The Journal of Information, Law and Technology. (3).
-
http://elj.warwick.ac.uk/jilt/98-3/swindells.html
- TRUSTe. (2001). We're building trust and confidence on the Internet.
- http://www.truste.org/
- The U.S. Government Working Group on Electronic Commerce. (2000). Leadership for the
New Millennium : Delivering on Digital Progress and Prosperity
-
http://www.slis.indiana.edu/hroasenba/www/L561/pdf/us-gov_ecomm-policy3.pdf
- World Wide Web Consortium. (1997). Platform for Internet Content Selection.
- http://www.w3.org/pub/WWW/PICS/
- W3C. (1998). Platform for Privacy Preferences P3P Project [FAQ]
- http://www.w3.org/P3P/
- Assignments
- Issue paper due
Return to Schedule of classes
April 29
Conclusions The future of electronic commerce
- Presentations of student work
- Assignments
- Final projects due
- Reflection and critique essay due
Return to Schedule of classes
| Page by Howard Rosenbaum |
|
| Find me at hrosenba@indiana.edu |
http://www.slis.indiana.edu/hrosenba/www/L561/syll/outline.html |
|