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Spring
2003

Room
Time
Instructor: Howard Rosenbaum
Office: 023@SLIS
Office Hours:
L 002 5:45-8:30 PM T mail iconhrosenba@indiana.edu Telephone: 812 855 3250 3:30-5:30 PM T

Topic Outline, Reading Schedule and Assignment Due Dates

Select any date and see:

  • the topics that will be covered;

  • the readings that have been assigned;
  • the assignments that will be discussed; and

  • the assignments that are due in that class.

Schedule of classes

Select any date
to see readings,
assignments,
and due dates
January 14 January 21 January 28 February 4
February 11 February 18 February 25 March 4
March 11 March 18 March 25 April 1
April 8 April 15 April 22 April 29

NOTE: The URLs for the readings were last checked on January 14, 2003


January 14

Introduction: Business models for electronic commerce

The PowerPoint overheads for the ecommerce business models can be downloaded as a single file. The link is at the bottom of this page. The file, called bizmodels.ppt was created with MS Office 2001 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Bambury, P. (1998) A Taxonomy of Internet Commerce First Monday 3(10).

http://www.firstmonday.dk/issues/issue3_10/bambury/index.html

Brain, M. (2001). How E-commerce Works Howstuffworks.

http://www.howstuffworks.com/ecommerce.htm

Business 2.0. (1999). Let's do Launch.

http://www.business2.com/articles/mag/0,1640,13065,FF.html

Cisco Systems. (1999). The easy guide to ecommerce.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/cisco_ecomm_guide.pdf

Geller, D. (1998). The Seven Deadly Sins of E-Commerce E-Commerce Times

http://www.ecommercetimes.com/small_business/getting_started/deadly-sins-a.shtml

Hackman, K. (2000). Ecommerce tutorial WebMonkey

http://hotwired.lycos.com/webmonkey/e-business/building/tutorials/tutorial3.html

Harvard Business School. (2000). Overview of Ebusiness Models

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hbr_ebiz-models.pdf

Helft, M. (1999). SPECIAL REPORT: Retailing: Toward a Perfect Market. Industry Standard

http://www.thestandard.com/article/0,1902,7576,00.html

Hoffman, D.L., Novak, T.P., and Chatterjee, P. (1996). Commercial Scenarios for the Web: Opportunities and Challenges. Journal of Computer Mediated Communication (1)(3).

http://www.usc.edu/dept/annenberg/vol1/issue3/hoffman.html

Lehmann-Haupt, R. (2000). Plug In, Start Up, Drop In. Business 2.0. November 14.

http://www.business2.com/articles/mag/0,1640,14218,FF.html

Malhotra, Y. (1997). Internet Enterprise Strategy and Design: A Real-World Introduction to Electronic Commerce - An Online Guide for Net Entrepreneurs & Managerial End Users

http://www.brint.com/enterprise.htm

Morris, C. (2000). Let your business model be your guide. WDVL.

http://www.wdvl.com/Internet/Commerce/Business_Model/index.html

NetQuest. (2000). Setting up an online business

http://www.netquest1.com/ecommerce1.htm

Rosenbaum, H. (2000). Writing an E-Commerce Business Plan

http://www.slis.indiana.edu/hrosenba/www/L561/Classes/bizplan/biz-plan_help.htm

Sussis, D. (1999). Maximum Impact: The Art of Developing Strategic Business Plans. E-Commerce Guide

http://ecommerce.internet.com/solutions/e-consultant/article/0,1467,9571_215671,00.html

USWeb/CKS. (1999). Strategies for Growing Your Business through E-commerce

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/usweb-cks_ecomm.pdf

Warketin, M. (2001). eBusiness Models.

http://www.misprofessor.com/ecomm/bizmodls.shtml

Assignments

Groups are formed

Business plan assignment discussed

Reflection and critique assignment discussed

Return to Schedule of classes


January 21

Make it look nice: Business models cont., Basics of commercial web site design

The PowerPoint overheads for the presentation on design of commercial web sites can be downloaded as a single file. The link is at the bottom of this page. The file, called design.ppt was created with MS Office 2001 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

December, J. (2003). Web Development

http://www.december.com/web/develop.html

E-consultant. (1998). Designing your E-Commerce Site for Service Internet.com

http://ecommerce.internet.com/solutions/e-consultant/article/0,1467,9571_195401,00.html

Flanders, V. (2003). Web pages that suck.

http://www.webpagesthatsuck.com/

Gillespie, G. (2003). Web page design for designers

http://www.wpdfd.com/wpdhome.htm

Huizingh, E.K.R.E. (2000). The content and design of web sites: an empirical study Information & Management 37 123-134

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/eelko_study-site-design.pdf

Instone, K. (2003). Usable Web: Guide to Web usability resources

http://www.usableweb.com

Linderman, M. (2002). Contingency Design: Maximizing Online Proř tability By Helping Customers When Things Go Wrong. 37signals White Paper.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/37s_contingency-design-02.pdf

Morris, C. (1998). Nav 101 WDVL.

http://WDVL.com/Location/Navigation/101/

Nielsen, J. (1996). Top ten web design mistakes in 2002.

http://www.useit.com/alertbox/20021223.html

Rose, G., Khoo, H., and Straub, D.W. (1999). Current Technological Impediments to Business-to-Consumer Electronic Commerce. Communications of the Association for Information Systems. 1(16), June.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/rose_ecomm_barriers.pdf

Wan, H.A. (2000). Opportunities to enhance a commercial website. Information & Management 38 (2000) 15-21

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/wan_ecomm-site-design.pdf

Assignments

Advertising and marketing plan discussed

Return to Schedule of classes


January 28

Fighting for eyeballs: Ecommerce, advertising and the economy of attention

The PowerPoint overheads for the presentation on advertising can be downloaded as a single file. The link is at the bottom of this page. The file, called advertising.ppt was created with MS Office 2001 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

CookieCentral.com. (2002). Cookie Central

http://www.cookiecentral.com/

Coyle, J.R. and Thorson, E. (2001). The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites. Journal of Advertising 30(3), 65-79.

http://www.slis.indiana.edu.hrosenba/www/L561/pdf/coyle_inet-ads.pdf

Federal Trade Commission. (2000). Advertising and Marketing on the Internet: Rules of the Road

http://www.ftc.gov/bcp/conline/pubs/buspubs/ruleroad.htm

Greeley, N. (nd). Cookies: Who's watching you and why?

http://shrike.depaul.edu/~ngreely/cookie.htm

Hoffman, D.L. and Novak, T.P. (2000) Advertising and Pricing Models for the Web in Internet Publishing and Beyond: The Economics of Digital Information and Intellectual Property, Hurley, D. Kahin, B. and Varian, H., eds. Cambridge: MIT Press.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hoffman-novak_ads.pdf

Howard, L. (1997). Five Basic Measures of Online Advertising

http://www.webreview.com/1997/10_17/strategists/10_17_97_6.shtml

Internet.com. (2003). Ecommerce/Marketing Channel.

http://www.internet.com/sections/marketing.html

Li, H. (2000). The Internet Advertising Resource Guide.

http://www.admedia.org/.

Morris. B. (1999). Internet Ad Types

http://www.webdevelopersjournal.com/columns/types_of_ads.html

Morris. C (2000). Banner Advertising Statistics. Web Developers' Journal

http://wackyhtml.com/articles/banner_ads/banner_advertising_costs.html

Vishnevsky, L. (1998). What Cookies Can Do for You

http://www.hotwired.com/webmonkey/98/02/index3a.html?tw=e-business

WebReview.com. (2000). Banner advertising

http://www.webreview.com/mediakit/bannerads.shtml

Winett, B. (1998). Tracking Your Visitors

http://www.hotwired.com/webmonkey/98/16/index2a.html?tw=e-business

Assignments

Business plans due (presented in class)

Issue paper discussed

Customer relationship plan discussed

Return to Schedule of classes


February 4

But will they come back: Customer relationship management for ecommerce

The PowerPoint overheads for the customer relationship management can be downloaded as a single file. The link is at the bottom of this page. The file, called custserv.ppt was created with MS Office 2001 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Boyce, G. (2002). Beyond Privacy: The Ethics of Customer Information Systems. Informing Science

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/boyce_ethics-crm.pdf

Clark, T. (1998, Nov. 9). Customer Service a Net oxymoron. C|net news.com

http://www.news.com/News/Item/0,4,28526,00.html

CRMCommunity.com (2003). Home Page

http://www.crmcommunity.com/

DestinationCRM.com. (2002). Home Page

http://www.destinationcrm.com/

Ernst and Young LLP. (1999). Building online trust - The B2B way.. Center for Trust Online

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/e-y_trust.pdf

Fukuyama, F. (2001). The virtual handshake: Ecommerce and the challenge of trust. Merrill Lynch Forum.

http://www.ml.com/woml/forum/ecommerce1.htm

Hallford, J. (2000). The Customer (Service) is always right. The Industry Standard. September 18.

http://www.thestandard.com/article/display/0,1151,18623,00.html

Hoffman, D.L., Novak, T.P. and Peralta, M. (1999). Building consumer trust online. Communications of the ACM. 42(4). 80-85.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hoffman_trust.pdf

Kirkby, J. (2002). What Is a Customer Relationship Management Strategy? Gartner Group.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/gartner_crm-strategy.pdf

Kollok, P. (1999). The production of trust in online markets. In Lawler, E.J., Macy, M., Thyne, S., and Walker, H.A. Advances in Group Processes (Vol. 16). Greenwich, CT: JAI Press.

http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/online_trust.htm

Rane, M.P. and Ives, B. (1999). The Customer Service Life Cycle. Center for Virtual Organizations and Commerce.

http://isds.bus.lsu.edu/cvoc/Projects/cslc/html/intro.html

Rosenbaum, H. (2000). After the sale: A framework for genres of web-based customer service.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/rosenbaum_custserv.pdf

Seybold, P. and Marshak, R. (1998). Customers.com handbook: An executive guide and technology roadmap for your customers.com® initiatives. Boston, MA: Patricia Seybold Group.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/seybold_customers.pdf

Shaw, R. (2002). Customer Relationship Management (CRM): Overview. Gartner Group

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/gartner_crm-02.pdf

Tedeschi, B. (1999) Online, the customer isn't always right

http://www.nytimes.com/library/tech/99/01/cyber/commerce/12commerce.html

TRUSTe. (2001). Home page.

http://www.truste.org/

Wilson, R.F. (2000). Determining Customer Lifetime Value for Your Internet Marketing Plan. Web Marketing Today, April 1.

http://www.wilsonweb.com/wmt5/customers-value.htm

Assignments

At least two members of the group meet with the instructor

Return to Schedule of classes


February 11

Business strategies for ecommerce: Portals, mcommerce, auctions...

The PowerPoint overheads for the business strategies presentation can be downloaded as a single file. The link is at the bottom of this page. The file, called strat.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Ba, S., Whinston, A.B., and Zhang, H. (1999). Small Business in the Digital Economy: The Digital Company of the Future. For "Understanding the Digital Economy: Data, Tools, and Research", Washington, D.C. May 25-26, 1999.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/ba_small_digital_biz.pdf

Barnett, N., Hodges, S., and Wilshire, M.J. (2002). M-commerce: An operator’s manual. McKinsey and Company.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/mckinsey_mcommerce.pdf

Beam, C. and Segev, A. (1998). Auctions on the Internet: A Field Study Working Paper 98-WP-1032 Haas School of Business, University of California, Berkeley

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/beam_auctions.pdf

Berryman, K., Harrington, L.F.,Layton-Rodin, D., and Rerolle, V. (1998).Electronic commerce: Three emerging strategies The McKinsey Quarterly, (1)

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/mckinsey_ecommstrat.pdf

Cashel, J. (2001). Top Ten Trends for Online Communities.

http://www.onlinecommunityreport.com/features/10

Coy, P. (2000). Online Auctions: Going, Going, Gone...Sucker!: How 'winner's curse' could undermine this e-commerce channel. Businessweek Online March 20.

http://www.mba.vanderbilt.edu/Mike.Shor/courses/GTheory/docs/Auctions1.html

Gartner Group. (1999). Portal strategies: US and Europe.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/gartner_strat_eu.pdf

Hoiska, T. (1999). Building Trust in On-Line Auctions

http://www.msb.edu/faculty/culnanm/ec/Briefings2/Hoiskat/hoiskat.html

Internet.com. (2003). M-commerce Times

http://www.mcommercetimes.com/

KPMG Consulting. (2003). mCommerce

http://www.kpmgconsulting.com/solutions/wireless_internet_solutions/mcommerce.html

Kumar, M. and Feldman, S.I. (1998). Internet Auctions.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/kumar_auctions.pdf

Lucking-Reiley, D., Bryan, D., Prasad, N., and Reeves, D. (2000). Pennies from eBay: the Determinants of Price in Online Auctions

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/lucking-reiley_ebay.pdf

Palowireless. (2003). WAP Resource Center

http://www.palowireless.com/wap/mcommerce.asp

Robertson, M and Gordon, K (2000). Application Service Providers - A New Playing Field?. Gilbert and Tobin.

http://203.111.11.66/index_html.jsp?c=/t/ca/lpubs.jsp?&s=1&p=63&e=t&t=GILBERT+and+TOBIN+%3A+Application+Service+Providers+-+A+New+Playing+Field%3F&a=false

Rutherford, E. (2000). The ABCs of ASPs CIO Magazine.

http://www.cio.com/forums/asp/edit/062600_abc.html

Tedeschi, B. (2000). E-Tailers Fine-Tune Affiliate Sales. Ecommerce Report - New York Times.

http://www.nytimes.com/2000/11/06/technology/06ECOMMERCE.html

University of Arizona. Information Technology Council. (2000). Background Reading on Portals.

http://itc.arizona.edu/portals/reading.shtml

USWeb/CKS. (1999). Mastering Change: Four Ways to Survive and Thrive in the Digital Economy

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/usweb-cks_mastering_change.pdf

Winnick, M. (1998). The Affiliate Network Lowdown

http://www.hotwired.com/webmonkey/98/47/index1a.html?tw=e-business

Assignments

Advertising and marketing plan due

Email issue paper topic to instructor

Email advertising auction held between February 12-14

Return to Schedule of classes


February 18

The ecommerce marketplace: What is it and how does it work?

The PowerPoint overheads for the ecommerce marketplace can be downloaded as a single file. The link is at the bottom of this page. The file, called marketing.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Clarke, R. (2000). Electronic Commerce Definitions

http://www.anu.edu.au/people/Roger.Clarke/EC/ECDefns.html

Kling, R. and Lamb, R. (1999). IT and Organizational Change in Digital Economies: A Socio-Technical Approach

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/kling_digital economy.rtf

Lohse, G.L., and Spiller. P (1998). Electronic shopping: The effect of customer interfaces on traffic and sales.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/lohse_elec-shop.pdf

Sarkar, M.B., Butler, B., and Steinfield, C. (1996). Intermediaries and Cybermediaries: A Continuing Role for Mediating Players in the Electronic Marketplace. Journal of Computer Mediated Communication (1)(3).

http://www.usc.edu/dept/annenberg/vol1/issue3/sarkar.html

U.S. Department of Commerce. (1999). The Emerging Digital Economy. (esp. ch. 3-5)

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/uscomm_emerging_digec.pdf

Varian, H. (1999). Market Structure in the Network Age Paper presented at "Understanding the Digital Economy," Washington DC. May25,6.

http://www.sims.berkeley.edu/~hal/Papers/doc/doc.html

Verity, J. (1999). Digital Marketplaces. White Paper.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/verity_digital_mkt.pdf

Wigand, R.T. and Benjamin, R.I. (1996). Electronic Commerce: Effects on Electronic Markets. Journal of Computer Mediated Communication (1)(3).

http://www.usc.edu/dept/annenberg/vol1/issue3/wigand.html

Assignments

Banner advertising and strategic marketing plan due

Receive confirmation of paper topic from instructor

At least two members of each group meets with the instructor

Return to Schedule of classes


February 25

The ecommerce marketplace: Who is it? Internet demographics and market research

The PowerPoint overheads for Internet demographics can be downloaded as a single file. The link is at the bottom of this page. The file, called demographics.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Barua, A., Pinnell, J., Shutter, J. and Whinston, A.B. (1999). Measuring the Internet Economy. CREC

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/barua_measuring.pdf

Cyberatlas (2003). The Reference Desk for Web Marketing

http://www.cyberatlas.com/
Look at --> Statistics Toolbox
and --> Demographics

Center for Research on Electronic Commerce. (2001). The Internet Economy Indicators.

http://www.InternetIndicators.com/

Emarketer. (2003). Estats.

http://www.emarketer.com/

National Telecommunications and information Administration. (2000). Fallling through the net: Toward digital inclusion: A Report on Americans' Access to Technology Tools

http://www.ntia.doc.gov/ntiahome/fttn00/front00.htm

Nua. (2003). Internet Surveys.

http://www.nua.com/surveys

Pitkow, J. and Kehoe, C. (2000). GVU Center's WWW Survey User Home Page.

http://www.cc.gatech.edu/gvu/user_surveys/

Assignments

Customer relationship management plan due

Return to Schedule of classes


March 4

Now what?: Managing an ebusiness and a web-based ecommerce infrastructure

The PowerPoint overheads for the presentation on managing a commercial web site can be downloaded as a single file. The link is at the bottom of this page. The file, called admin.ppt was created with MS Office 2001 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Chard, S.M. (1999). Data Management: The Foundation for Web Development in the Retail and Service Industries . First Monday 4(9).

http://www.firstmonday.dk/issues/issue4_9/chard/index.html

Ford, A. (1995). Spinning the Web: Web Server Administration - an Overview International Thomson Publishing

http://www.ford-mason.co.uk/resources/stw/node121.html

Ginsburg, L. (1999). E-Commerce Building Blocks: Break it down Nov. 12. WebReview.com

http://www.webreview.com/1999/11_12/strategists/11_12_99_3.shtml

Ginsburg, L. (1999). E-Commerce Building Blocks: Credit Card Payments Nov. 12. WebReview.com

http://www.webreview.com/1999/11_12/strategists/11_12_99_3c.shtml

Ginsburg, L. (1999). E-Commerce Building Blocks: Shopping carts Nov. 12. WebReview.com

http://www.webreview.com/1999/11_12/strategists/11_12_99_3b.shtml

Ginsburg, L. (1999). E-Commerce Building Blocks: The Story of an Online Purchase Oct 1 WebReview.com

http://www.webreview.com/1999/10_01/strategists/10_01_99_2.shtml

Grimm, and Dorbala, S. (1998). Successful deployment of electronic commerce applications: process is key. Earthweb.

http://itmanagement.earthweb.com/ecom/article/0,,11952_602521,00.html

Helling, B. (1999). Web-Site Sensitivity to Privacy Concerns: Collecting Personally Identifiable Information and Passing Persistent Cookies First Monday. 3(2)

http://www.firstmonday.dk/issues/issue3_2/helling/index.html

Schwartz, J. amd Karpinski. R. (1999) Application Servers Bind Web-App Universe. InternetWeek

http://www.techweb.com/wire/story/TWB19990111S0011

Assignments

Customer relationship analysis discussed

Return to Schedule of classes


March 11

Foundations A history and development of electronic commerce

The PowerPoint overheads for the history and development of ecommerce can be downloaded as a single file. The link is at the bottom of this page. The file, called intro.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Aoki, K. (2000). Cultural Differences in E-Commerce: A Comparison Between the U.S. and Japan. First Monday 5(11).

http://www.firstmonday.dk/issues/issue5_11/aoki/index.html

Bloch, M., Yves Pigneur, Y. and Arie Segev, A. (1997). On the Road of Electronic Commerce -- a Business Value Framework, Gaining Competitive Advantage and Some Research Issues.

http://inforge.unil.ch/yp/Pub/ROAD_EC/EC.HTM

Center for Research on Electronic Commerce. (2003). Main Page.

http://cism.bus.utexas.edu/main.html

Elmer, S. (1999). Electronic Commerce - IDC Definitions & Methodologies. IDC. Presented at OECD Workshop on Defining and Measuring Ecommerce.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/elmer_measuring.pdf

European Community. (2003). Electronic Commerce and the European Union..

http://europa.eu.int/information_society/topics/ebusiness/ecommerce/index_en.html
Then --> What is e-commerce

Goldhaber, M.H. (1997). The Attention Economy and the Net First Monday 2(4)

http://www.firstmonday.dk/issues/issue2_4/goldhaber/

Organization for Economic Cooperation and Development. (1998). The Economic and Social Impacts of Electronic Commerce: Preliminary Findings and Research Agenda

http://www.oecd.org/subject/e_commerce/summary.htm

OECD. (1997). Measuring Electronic Commerce.

http://www.slis.indiana.edu/hrosenba/www/L561pdf/oecd_measure-ecomm.pdf

US Department of Commerce. (1999). The Emerging Digital Economy II

http://www.slis.indiana.edu/hhrosenba/www/www/L561/pdf/us_digecon2.pdf

Zwass, V. (1996). Structure and macro-level impacts of electronic commerce: From technological infrastructure to electronic marketplaces. Foundations of Information Systems.

http://www.mhhe.com/business/mis/zwass/ecpaper.html

Assignments

At least two members of each group meet with the instructor to discuss group progress

Return to Schedule of classes


March 18
  S  P  R  I  N  G     B  R  E  A  K     

Have fun but remember that the VE will remain open for business!

Return to Schedule of classes


March 25

Cryptography: A technical basis of trust in ecommerce

The PowerPoint overheads for the lab on encryption with PGP can be downloaded as a single file. The link is at the bottom of this page. The file, called crypto2.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Caftori, N., Lal, P., Rosenberg, B., and Poole, B. (2002). PGP 6.5.8 Pretty Good Privacy: Downloading, Installing, Setting Up, and Using this Encryption Software: A Tutorial for Beginners to PGP

http://www.pitt.edu/~poole/PGP.htm

Kabay,M. E. (1998). Identification, Authentication and Authorization on the World Wide Web

http://security.tsu.ru/info/www/iaa/iaawww.shtml

Schumacher, S. (2003). The International PGP Home Page.

http://www.pgpi.com/

Zimmerman, P.R. (1995). The Official PGP User's Guide. Cambridge, MA: The MIT Press. Ch 1-3.

Verisign. (2003). Home page.

http://www.verisign.com.

Assignments

Customer relationship analysis due

Encryption exercise discussed in class

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April 1

Network security: Protecting the goods

The PowerPoint overheads for the presentation on network security can be downloaded as a single file. The link is at the bottom of this page. The file, called security.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Bhimani, A. (1996). Securing The Commercial Internet. Communications of the ACM. 39(6).

http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/bihmani_inet-security.pdf

Bhiogade, M.S. (2002). Secure Socket Layer. Informing Science.

http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/bhiogade_ssl.pdf

Boncella, R.J. (2000). Web security for e-commerce. Communications of the AIS. 4(11)

http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/boncella_web-security.pdf

Certicom. (1997). An introduction to information security. An ECC Whitepaper.

http://www.univ.com.br/acmm/Diversos/Informacoes/Adm_Sist_Info/Hackers/Commerce.htm

Clarke, R. (2001). An introduction to information security

http://www.anu.edu.au/people/Roger.Clarke/EC/IntroSecy.html

Cobb, S. (1998). Security Issues in Internet Commerce. ICSA White Paper on Internet Commerce

http://www.slis.indiana.edu/hrosenba/ww/L561/pdf/cobb_security.pdf

Fingar, P. Kumar, H., and Sharma, T. (1999). Enterprise E-Commerce: The Software Component Breakthrough for Competitive Advantage Ch. 8 Tampa, FL: Meghan-Kiffer Press.

http://home1.gte.net/pfingar/cNetCh8GTE.htm

Merkow, M. (1999). E-Commerce Security Technologies - Part One Ecommerce Outlook. Internet.com.

http://ecommerce.internet.com/outlook/article/0,1281,7761_253601,00.html

Merkow, M. (1999). E-Commerce Security Technologies - Part Two Ecommerce Outlook. Internet.com.

http://ecommerce.internet.com/outlook/article/0,1281,7761_264191,00.html

Schneider, G.P. and Perry, J.T. (2001). Electronic Commerce: Online companion Ch 5: Security threats to ecommerce.

http://www.course.com/downloads/sites/ecommerce/ch05.html

Schneider, G.P. and Perry, J.T. (2001). Electronic Commerce: Online companion Ch 6: Implementing Security for Electronic Commerce

http://www.course.com/downloads/sites/ecommerce/ch06.html

Spyrelli, C. (2002). Electronic Signatures: A Transatlantic Bridge? An EU and US Legal Approach Towards Electronic Authentication The Journal of Information, Law and Technology. (2).

http://elj.warwick.ac.uk/jilt/02-2/spyrelli.html

Assignments

Encryption assignment out

Return to Schedule of classes


April 8

Markup for ecommerce: ebXML

The PowerPoint overheads for the presentation on ebXML can be downloaded as a single file. The link is at the bottom of this page. The file, called crypto2.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Cover, R. (2003). Electronic Business XML Initiative (ebXML). XML Cover Pages

http://xml.coverpages.org/ebXML.html

ebXML.org. (2003). Enabling a global electronic market.

http://www.ebxml.org/

Irani, R. (2001). An Introduction to ebXML: Collaborative Electronic Business is here to stay. Web Services Architect.

http://www.webservicesarchitect.com/content/articles/irani02.asp

Irani, R. (2001). Part II: ebXML and Web Services: The Way to do business Web Services Architect.

http://www.webservicesarchitect.com/content/articles/irani03.asp

Kotok, A. (2001). ebXML: It Ain't Over 'til it's Over. O'Reilly XML.com

http://www.xml.com/pub/a/2001/05/16/ebxml.html

McGlaughlin, B. (2000). ebXML: Not just another acronym: How ebXML plays in global trade Javaworld.

http://www.javaworld.com/javaworld/javaone00/j1-00-ebxml.html

Metz, D. (2001). Understanding ebXML: Untangling the business Web of the future. IBM Developerworks

http://www-106.ibm.com/developerworks/xml/library/x-ebxml/?dwzone=xml

Assignments

Encryption assignment due

At least two members of each group meet with the instructor

Return to Schedule of classes


April 15

$$: Digital money and electronic banking

The PowerPoint overheads for the presentation on emoney can be downloaded as a single file. The link is at the bottom of this page. The file, called emoney.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

BYTE. (1997, June). Secure Electronic Transactions Protocol.

http://www.byte.com/art/9706/sec5/art3.htm

Choi, A.Y. and Whinston, A.B. (1998). Smart Cards: Enabling Smart Commerce in the Digital Age. Center for Research on Electronic Commerce. working paper.

http://crec.bus.utexas.edu/works/articles/smartcardswp.html

Choi, S.Y., Stahl, D.O.and Whinston, A.B. (1997). Cyberpayments and the Future of Electronic Commerce. Presented at ICEC Cyberpayments '97.

http://crec.bus.utexas.edu/works/articles/cyberpayments.html

Checkfree Corporation. (2003). Checkfree Home Page

http://www.checkfree.com/

Compaq Computer Systems. (1997). Millicent MicroCommerce System.

http://research.compaq.com/src/millicent/html/executive-overview.html

Crede, A. (1996). Electronic Commerce and the Banking Industry: The Requirement and Opportunities for New Payment Systems Using the Internet. Journal of Computer Mediated Communication (1)(3).

http://www.usc.edu/dept/annenberg/vol1/issue3/crede.html

Everett, D.B. (1998). Smart Card Technology: Introduction To Smart Cards Smart Card News, Ltd.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/_smartcard_intro

Group of Ten. (1997). Electronic money: Consumer protection, law enforcement, supervisory and cross border issues - Report of the working party on electronic money.

http://cryptome.org/g10emoney.htm

Hayes, D.G., Gillespie, J.F.E., Daly, P.H., Grippo, G., and Johnson, P.J. (1996). An Introduction to Electronic Money Issues. U.S. Department of the Treasury.

http://www.slis.indiana.edu/hrosenba/www/L561/pdf/hayes_emoney.pdf

MasterCard. (2003). SET Secure Electronic Transaction -- Setting the Stage for Safe Internet Shopping.

http://www.mastercardintl.com/newtechnology/set/

MONDEX International. (2003). MONDEX International Business Center

http://http://www.mondex.com/

Philips, J. (1998). Bytes of Cash: Banking, Computing, and Personal Finance

http://www.firstmonday.dk/issues/issue5/philips/

Schneider, G.P. and Perry, J.T. (2001). Electronic Commerce: Online companion Ch 7: Electronic payment

http://www.course.com/downloads/sites/ecommerce/ch07.html

SET Secure Electronic Transactions LLC. (2003). Welcome to the SET Secure Electronic Transaction LLC Website.

http://www.setco.org/

Smart Card Alliance (2003). Home page

http://www.smartcardalliance.org/

Stalder, F. (1998). DigiCash: Learning from Failure. Techopolis.

http://www.heise.de/tp/english/inhalt/te/1643/1.html

Tan, M. and Teo, T.S.H. (2000). Factors Influencing the Adoption of Internet Banking Journal of the Association for Information Systems. 1(5)

http://www.slis.indiana,edu/hrosemnba/www/L56/pdf/tan_inet-banking.pdf

Return to Schedule of classes


April 22

Hands off my stuff!: The ethical, legal, and regulatory environment of ecommerce

The PowerPoint overheads for the presentation on regulation can be downloaded as a single file. The link is at the bottom of this page. The file, called regs.ppt was created with MS Office 98 PowerPoint (Mac) and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Clinton, W.J. and Gore, A.E. (1997). A Framework For Global Electronic Commerce

http://www.ta.doc.gov/digeconomy/framewrk.htm

Federal Trade Commission. (1998). Privacy Online: A Report to Congress

http://www.ftc.gov/reports/privacy3/toc.htm

Field, T.G. Jr. (2001). Avoiding Intellectual Property Problems: What You Don't Know Can Hurt You! Franklin Pierce Law Center.

http://www.fplc.edu/tfield/aVoid.htm

Hornle, J. (2002). Online Dispute Resolution in Business to Consumer E-commerce Transactions. The Journal of Information, Law and Technology. (2).

http://elj.warwick.ac.uk/jilt/02-2/hornle.html

Muscovitch, Z. (1998). The taxation of Internet Commerce First Monday 2(10)

http://www.firstmonday.dk/issues/issue2_10/muscovitch/

Reagle, J. (1997). W3C Activities Related to the US "Framework for Global Electronic Commerce" W3C.

http://www.w3.org/TR/NOTE-framework-970706.html

Swindells, C. and Henderson, K. (1998). Legal Regulation of Electronic Commerce The Journal of Information, Law and Technology. (3).

http://elj.warwick.ac.uk/jilt/98-3/swindells.html

TRUSTe. (2001). We're building trust and confidence on the Internet.

http://www.truste.org/

The U.S. Government Working Group on Electronic Commerce. (2000). Leadership for the New Millennium : Delivering on Digital Progress and Prosperity

http://www.slis.indiana.edu/hroasenba/www/L561/pdf/us-gov_ecomm-policy3.pdf

World Wide Web Consortium. (1997). Platform for Internet Content Selection.

http://www.w3.org/pub/WWW/PICS/

W3C. (1998). Platform for Privacy Preferences P3P Project [FAQ]

http://www.w3.org/P3P/

Assignments

Issue paper due

Return to Schedule of classes


April 29

Conclusions The future of electronic commerce

Presentations of student work

Assignments

Final projects due

Reflection and critique essay due

Return to Schedule of classes


Return to Table of Contents or go to: Introduction Course Objectives Course Requirements Other Important Information Assignments
Grading Required Texts Topic Outline Assignments/Due Dates (short)

Page by Howard Rosenbaum
Find me at hrosenba@indiana.edu http://www.slis.indiana.edu/hrosenba/www/L561/syll/outline.html