Goal: a structurational analysis of the context of sociotechnical action
A feasible and useful approach to ground theorizing about and support the empirical study of ICTs, the people who design, manage, and use them, and the settings in which they are designed and used
Context: the social and organizational settings within which we live and work with ICTs
Sociotechnical action: the information-intensive activities involved in the design, implementation, maintenance, and use of ICTs in social and organizational contexts
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