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S501 Course Syllabus
Course: S501: Reference
Section: 12798
Campus: Indiana University–Bloomington
Department: School of Library & Information Science
Time and Location
Spring Semester: January 7–April 28, 2008
Mondays and Wednesdays, 4–5:15 p.m.
SLIS: LI031
Instructor
Carrie Donovan, M.L.S.
Email: cdonovan@indiana.edu
Phone: 812.856.3644
Office: Wells Library, W121
Office Hours: by appointment
Course Description
This course focuses on understanding users' information needs and information seeking behaviors, and on meeting
those needs through the provision of information. The course introduces the philosophy, principles, and practice
of reference services and provides practical experience in evaluating and using a variety of information sources
and services.
Course Outcomes
Students will understand the various roles of information professionals in different information
environments.
Students will appreciate the interpersonal and communication skills needed to carry out effective
reference transactions and work.
Students will understand the nature, characteristics, and functions of major types of reference sources.
Students will gain experience with the most important and widely used reference materials.
Students will develop the ability to formulate search strategies that will effectively and efficiently identify
and locate relevant information.
Students will understand the instructional role of reference librarians and the instructional purpose of
reference interactions.
Students will learn to compile high quality research guides.
Students will begin to develop their own philosophy of reference services.
Students will build an awareness of past, current, and emerging trends in reference sources and services.
Instructor Expectations
Students should be prepared to participate in classroom discussions. This necessitates attendance and
completion of readings and assignments prior to class.
Students are expected to attend all sessions in this course. If you must miss a class because of an illness or
family emergency, please let the instructor know. Three points will be deducted from your final grade for
each absence. If you miss three classes, you will be asked to drop the course.
Students must use APA Style for citing and listing sources in course deliverables.
A grade of Incomplete (I) may be given in this course after discussion with the instructor, but, depending
on the circumstances, there may be a penalty applied at the discretion of the instructor.
All course deliverables must be submitted in class or via email by midnight on their due dates. Late
assignments will automatically lose one–letter grade from the grade they would have gotten had they
been turned in on time. In case an absence is inevitable on a day a deliverable is due, e–mail the
assignment ahead of time to the instructor to avoid the penalty.

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Consistent and regular access to OnCourse (https://oncourse.iu.edu/portal) is required for this course.
Schedule (subject to change)
Date
Topic
Assignments Due
Readings
Week 1
January 7
(Monday)
Introduction & Course
Goals
none
none
January 9
(Wednesday)
Reference Librarianship
none
In Oncourse
Week 2
January 14
(Monday)
Reference
Sources/Services
none
In Oncourse
January 16
(Wednesday)
Review & Selection of
Reference Sources
none
In Oncourse
Week 3
January 21
(Monday)
No Class – MLK Holiday
none
none
January 23
(Wednesday)
The Information Seeking
Process
none
In Oncourse
Week 4
January 28
(Monday)
Dictionaries,
Encyclopedias &
Bibliographies
none
In Oncourse
January 30
(Wednesday)
Biographical Sources &
Book Reviews
none
In Oncourse
Week 5
February 4
(Monday)
Search Strategies
Assignment 1
In Oncourse
February 6
(Wednesday)
Catalogs & Indexes
In–class Exercise
none
In Oncourse
Week 6
February 11
(Monday)
Geographical &
Governmental Sources
Guest: Lou Malcomb
Pathfinder
Report 1
In Oncourse
February 13
(Wednesday)
International & Statistical
Sources
Guest: David Oldenkamp
none
none
Week 7
February 18
(Monday)
Science Sources
Guest: Brian Winterman
Assignment 2
In Oncourse

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February 20
(Wednesday)
Citation/Cited Reference
Sources
In–class Search Exercise
none
In Oncourse
Week 8
February 25
(Monday)
The Reference Interview
Pathfinder
Report 2
In Oncourse
February 27
(Wednesday)
The Reference Interview,
Part II
Assignment 3
none
Week 9
March 3
(Monday)
Reference Services for
Special/Rare Collections
Class meets with Erika
Dowell at Lilly Library
none
In Oncourse
March 5
(Wednesday)
Reference Services for
Diverse Populations &
Environments
Reference Source
Purchase
Recommendation
In Oncourse
Week
10
March 10
(Monday)
No Class – Spring Break
none
none
March 12
(Wednesday)
No Class – Spring Break
none
none
Week
11
March 17
(Monday)
Virtual/Chat Reference
In–class Group Assignment
none
In Oncourse
March 19
(Wednesday)
Virtual/Chat Reference at
IUB Libraries
Guest: Jennifer Laherty
Assignment 4
none
Week
12
March 24
(Monday)
Evaluation of Reference
Services
Pathfinder
Report 3
In Oncourse
March 26
(Wednesday)
Evaluation of Reference
Services, Part II
In–class Exercise
none
none
Week
13
March 31
(Monday)
Information Literacy
Instruction
Assignment 5
In Oncourse
April 2
(Wednesday)
Instruction at the
Reference Desk
In–class Group Assignment
none
In Oncourse

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Week
14
April 7
(Monday)
Information Ethics
none
In Oncourse
April 9
(Wednesday)
Information Ethics, Part II
In–class Exercise
none
none
Week
15
April 14
(Monday)
Reference 2.0
Reference
Philosophy
Statement
In Oncourse
April 16
(Wednesday)
The Future of Reference
none
In Oncourse
Week
16
April 21
(Monday)
Student Presentations
Poster
Presentation
none
April 23
(Wednesday)
Student Presentations
Poster
Presentation
none
Finals
Week
April 28
(Monday)
No Class – Finals Week
Pathfinder
none
Deliverables
Written assignments throughout the semester will familiarize students with sources, search methods, and the
theory and philosophy of reference services. Each assignment is designed to allow students the opportunity to
demonstrate thorough knowledge of the course materials, express originality and creativity, and exceed the course
expectations. Most assignments will be discussed before and after they are completed.
Five Take–home Print/Electronic Reference Source Assignments
Reference Source Purchase Recommendation
Reference Philosophy Statement
Poster Presentation
Pathfinder (final project) and Related Reports
Participation
Your participation will be evaluated based on the quality of all the assignments you turn in and on your class
participation. Quantity, in terms of class participation, is always considered, but quality is paramount. In addition
to easily documented items such as meeting deadlines and class attendance, I will be looking for: engagement,
investment, thoughtfulness, creativity, attention, contribution, preparation.
Grading
Points
Readings, Class Participation, and Attendance: 15
Take–home Print/Electronic Reference Source Assignments: 5 @ 5 each
Reference Source Purchase Recommendation: 10
Reference Philosophy Statement: 10
Pathfinder (final project) and Related Reports: 30
Poster Presentation: 10
Total: 100

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Gradescale
A: 94%+
A–: 90–93%
B+: 87–89%
B: 84–86%
B–: 80–83%
C+: 77–79%
C: 74–76%
C–: 70–73%
D+: 67–69%
D: 64–66%
D–: 60–63
F: 0–60%
See http://www.slis.indiana.edu/courses/forms/grades.html for what these grades mean vis–à–vis your GPA.
Policies
The SLIS Academic Honesty Guidelines (http://www.slis.indiana.edu/courses/acad–honesty.html) will be strictly
enforced in this course.
IU Standards/Policies are in effect, including Code of Student Rights, Responsibilities, and Conduct
(http://dsa.indiana.edu/Code/).
Disabilities
Please see me if you have special needs that is due to a disability so that we can arrange any accommodations that
you may need. This conversation needs to take place in the first week of classes.