L524 - Syllabus

L524 - INFORMATION SOURCES AND SERVICES
INSTRUCTOR: WANDA PEARSON

Ready Reference
Biographies
Dictionaries
Encyclopedias
Bibliographies
Indexes
Geography
Government Documents

School of Library and Information Science
Indiana University

L52: Information Sources and Services
School of Library and Information Science
Indiana University (IUPUI)

Instructor: Wanda Pearson
Telephone: (317) 852-3167 ext 16
E-Mail: WPEAR9482@WORLDNET.ATT.NET

PURPOSE
The purpose of L524 is to introduce students to the basic reference sources and services found I most libraries/information centers, and acquaint them with the history, philosophy, and function of the information services.

OBJECTIVES
By the end of the semester, students should be able to:

  1. identify, compare, and evaluate information sources; identify the sources most likely to contain specific types of information,

  2. discuss the reference process, including techniques of questions negotiation and search strategy,

  3. define the responsibilities of the reference librarian; identify reference and information services in different context. and

  4. discuss current issues in information services.

TEXTBOOK
Bopp, Richard E. and Linda C. Smith (Bopp). Reference and Information Services: an Introduction. Englewood, CO: Libraries Unlimited, Inc., 1995. (Required)

GENERAL STUDENT RESPONSIBILITIES

  • You are expected to attend all class sessions. If you are unable to attend, it is your responsibility to obtain notes and other materials from another student.

  • Assignments are due on the date specified. Later papers will be penalized 5 points for each day past the due date.

  • You must complete all assignments to pass the course.

  • Indiana University and the School of Library and Information Science policies on academic dishonesty will be followed. Students found to be engaging in plagiarism, cheating, and other types of dishonesty will receive and F for the course.

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WRITTEN WORK
Except for worksheets, all papers must be word processed. In addition to content and literary style, work will be graded upon neatness of presentation and bibliographic style. Do not use contractions (e.g. it's, don't, isn't) unless they are contained in direct quotations. Before handing in papers, please edit all work, checking for misspellings, incorrect punctuation, and sentence structure. The final draft should have no corrections in pen or pencil. Unless otherwise instructed, all work should be double spaced. Print should be on one side of the page. Each paragraph in the formal portion of your paper should be indented either five or seven spaces with no added spacing between paragraphs. All work is to be stapled in the upper left-hand corner and handed in without plastic covers. A cover sheet should state the title of the assignment, your name, course number, date and my name. A style manual of your choice should be used for correct citation, footnote and endnote construction. Please cite the style manual used on the last page of the assignment.

ASSIGNMENTS
In addition to four worksheets, there will be two short written assignments, and one final project in this course. There will also be two in-library practicums.

Reference Worksheets

  • The purpose of the worksheet assignments is to help you become familiar with the reference sources and to learn search strategies. The worksheets will focus on specific types of reference sources.

  • All questions on the worksheets can be answered from at least one of the titles listed on the related bibliographies located in the syllabus. The listed sources should be used, but other sources will be accepted.

  • Answers to reference questions must be complete for full credit. Answering source must be identified by title, volume, page, entry #, etc. Answers found on electronic sources must be printed out and attached to the worksheet with an indication of the question number

  • Do NOT ask the reference librarians or your classmates for help unless you are having difficulty locating the sources.

  • Contact your instructor by e-mail if you do not understand any portion of the assignment.

  • PLEASE RE-SHELVE ALL MATERIALS CAREFULLY!

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Print Review
Your are to select and critically review a print reference source, such as an encyclopedia, index, dictionary, or abstracting publication.

  1. Indicate the title you have selected. Write a brief description of this source. How is it organized? What does it cover (scope). How current is it? Who is the intended audience?

  2. Describe the way in which it covers a specific person or subject

  3. Evaluate the resource. (See Bopp and Smith, chap. 12) Is it a useful source. Is it easy to use? What are its strengths and weaknesses? Would you recommend that a library purchase this resource? Why or why not?

    The review should be 3 or more pages in length.

    Observation Paper
    The purpose of this assignment is to provide you the opportunity to observe reference work in the actual process. Before you do the actual observation of a reference librarian, you should read Chapter 2 of your text, "The Reference Interview". This assignment is to be scheduled at your convenience in a library of your choice. Arrange to observe a reference librarian for a period of 2-4 hours or longer. Schedule the observation in advance so you may get approval of the librarian and/or his/her supervisor. Although it may seem easier to do this at a library where you might currently be working, your observations might not be as objective. I would suggest you choose a library where you might have the strongest interest: academic, public, school media center, or special library.

    During your observation, note the types of questions received and sources used, the reference interview, the library user's level of satisfaction, and your conclusions and observations concerning the reference process.

    REMEMBER YOU ARE THERE TO OBSERVE AND NOT TO ANSWER QUESTIONS POSED BY LIBRARY USERS.

    The observation paper should be 3 or more pages long. Grading of the report will include: length, (within the guidelines, not under) and coverage of the above noted points.

    Final Project-Bibliographic Guide You are to prepare an annotated bibliographic guide designed to assist an interested user explore a body of literature. The immediate application of this guide would be to inform the library user of special materials within a particular collection. Your project will involve several steps.

    1. Select a problem area (subject or person) that interests you.

    2. Review the appropriate literature attempting to cover a wide range of resources and services.

    3. Compile an annotated bibliography with brief descriptions of the sources and services included.

    Part 1: You are to include:

    • a complete description of your topic, (do not assume your user is familiar with the person or subject you select),

    • description of the intended user of the guide and the library where the guide may be used,

    • and finally, discuss the steps you took in searching for the information, and any problems of subject access.

    Part 2: The annotated bibliography-annotations should reflect your assessment of the source. You are allowed to include no more than four sources that you personally did not get to physically examine. You may use reviews of these sources for the annotations. Be sure you credit the review by including a complete citation for each. In this part you may include books, articles, monographs, videos, films, tapes, diaries, internet sites, etc. Please consult a style manual for the proper form of a citation. Annotations are to be single-spaced within the source entry, and double-spaced between entries. (See example below)

    Pierce, P., ed. The Oxford Literary Guide to Australia. Melbourne: Oxford University Press, 1987.

    This resource provides descriptions of places in Australia that have been written about in books. Not only are the places described as they exist today, but descriptive passages from the books are also included. Each entry provides a reference to the location on the maps in the back of the book. An index of authors is also listed.

    Ransom, E. W., ed. The Australian National Dictionary...

    Papers will vary in length because of the difference in the attention given to the topics as well as differences in the sources used. Your paper, though, should fall within a 10-15 page length, but it may be longer. Be thorough, but please be concise. The project will be evaluation for resourcefulness in solving the problem of gathering information for your user, and style of presentation. (Examples of bibliographic guides are on reserve at the Circulation Desk)

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    PRACTICUM INSTRUCTIONS
    An ability to make a careful analysis of questions or problems and to retrieve relevant information efficiently is a practical and useful goal, regardless of the position the librarian holds. Working conditions frequently and regularly demand that information be retrieved without delay, and the timed practicums represent these ordinary conditions. The practicum questions are typical kinds of questions asked in libraries; many are based on actual situations.

    Each student will be assigned to work on the practicum in the reference room for a designated time period. At the beginning of class, each student will draw an envelope containing five questions for the practicum. The questions vary in degree of difficulty and will require different types of sources for the information to be retrieved.

    You may bring your textbook, L524 syllabus, worksheets, notes, etc., to the practicum. Most students prefer to "plot" their strategy before beginning the search; you should develop a strategy that works most efficiently for you.

    Answer one question at a time, in any order preferred. When the answer if found, bring the question you are answering and the volume containing the answer to your instructor. Answers found on electronic sources must be printed out. Please do not write on the question card, and above all, do not mark on the the book(s). Treat your instructor as a library user, turning the book so that the answer can be read, pointing to the place where it can be found, and discussing any part of it as it relates to the question asked if this is appropriate.

    After completing the question, reshelve, immediately and accurately, the material pulled for your search. When you have finished answering all five questions, please return the questions and envelope to your instructor.

    All of the questions are answerable from the sources listed in the L524 syllabus and in Bopp and Smith. However, you are not limited to these sources. Use any available materials which solves the problem; use the opportunity to build on sources you already know, if their use seems relevant and improves your efficiency. If you search for a particular item and are unable to locate it on the shelf after checking once or twice, report the problem to your instructor, immediately.

    If you find that a question is causing difficulty, discuss your strategy with your instructor who will try to guide you along a more productive route. Often, a simple question may lead you toward an immediate solution. Please regard this strategy discussion as a part of the learning process. Do not be alarmed if you encounter difficulties; in fact, you should expect that you might not solve each question immediately. A calm, logical approach is the most important factor toward solving the problem. When you find that you are growing frustrated, that is the moment to discuss your strategy. The practicum should be an enjoyable challenge.

    CLASS PARTICIPATION Student contributions to discussions and informal reports about reference and reference sources are essential. Each member of the class brings an individual background and varying interests to the class sessions. Preparing for these discussions is essential. This involves reading the assigned chapters in Bopp and Smith and any selected journal articles before class. Class sessions may be led by your instructor, by guest speakers, or by members of the class and may involve use of films, recordings, demonstrations, etc., that are appropriated to the study of reference work in librarianship.

    As part of the class participation points (3), students will be required to present to the class a discussion of their bibliographic guide on the last class meeting of the semester. Your presentation should be about 5 minutes long. During that time you should:

    • give a brief overview of your topic
    • discuss your search strategy
    • talk about two sources you feel were essential for inclusion in your guide, ones that should be in most library collections

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SELECTED REFERENCE SOURCES

READY REFERENCE SOURCES

General Almanacs and Yearbooks
Canadian Almanac and Directory
Information Please Almanac
Whitaker's Almanac
World Almanac and Book of Facts

Government International
Europa World Year Book
Statesman's Year-Book

Handbooks and Manuals
American Book of Days
Chase's Calendar of Events
Emily Post's Etiquette
Familiar Quotations
Famous First Facts
Guinness Book of World Records
Handbook of Chemistry and Physics
The Home Book of Quotations, Classical and Modern
Masterplots II (American Fiction Series)
The New York Public Library Desk Reference
Oxford Dictionary of Quotations

Advice and Information
Merck Manual of Diagnosis and therapy
Physicians Desk Reference to Pharmaceutical Specialities and Biologicals

Directories
The American Library Directory
Encyclopedia of Associations
The Foundation Directory
The HEP Higher Education Directory

BIOGRAPHICAL SOURCES

American Men and Women of Science
American National Biography
Biography Index
Contemporary Authors
Current Biography
Dictionary of American Biography
Dictionary of National Biography
Dictionary of Scientific Biography
The International Who's Who
Notable American Women 1607-1950
Something About the Author
Webster's New Biographical Dictionary
Who Was Who in America
Who's Who Among Black Americans
Who's Who in America (East, Midwest, South and Southwest, and West)
Who's Who
World Authors 1980-1985

ENCYCLOPEDIAS

General Encyclopedias
Academic American Encyclopedia
Collier's Encyclopedia
Canadian Encyclopedia
Encyclopedia Americana
New Encyclopedia Britannica
World Book Encyclopedia

One Volume Encyclopedia
The Concise Columbia Encyclopedia
The Random House Encyclopedia
The Cambridge Encyclopedia

Foreign Published Multi-Volume Encyclopedias
Brockhaus Enzyklopadie
Encyclopedia Universalis
Kodansha Encyclopedia of Japan
The Great Soviet Encyclopedia
The Great Soviet Encyclopedia

Subject Encyclopedias
Benet's Reader's Encyclopedia
The New Palgrave: a Dictionary of Economics
Dictionary of the Middle Ages
Encyclopedia of Library and Information Science
The Encyclopedia of Religion
Encyclopedia of Social Work
Encyclopedia of World Art
McGraw-Hill Encyclopedia of Science and Technology
The New Grove Dictionary of Music and Musicians
Van Nostrand's Scientific Encyclopedia

DICTIONARIES

Unabridged Dictionaries
Webster's Third New International Dictionary of the English Language
The Random House Dictionary of the English Language
Desk Dictionary
Webster's Ninth New Collegiate Dictionary

Historic Dictionaries
Dictionary of American English on Historical Principles
The Oxford English Dictionary

Specialized Dictionaries
Acronyms, Initialisms and Abbreviations Dictionary
Dictionary of American Regional English
Dictionary of American Slang
New Dictionary of American Slang
Dictionary of Modern English Usage
Juba to Jive: a Dictionary of African-American Slang
Roget's International Thesaurus
Webster's Collegiate Thesaurus

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BIBLIOGRAPHIES, NATIONAL LIBRARY CATALOGS AND TRADE BIBLIOGRAPHIES

Bibliographic Guides
Guide to Reference Books (Balay)
Guide to Reference Books (Sheehy)
Walford's Guide to Reference Materials

National Library Catalogs (stacks)
The National Union Catalog: Pre-1956 imprints

United States Trade Bibliographies-Annual and Biannual
Books In Print
Publishers, Distributors and Wholesalers of the United States

Weekly, Monthly and Annual Bibliographies
American Reference Books Annual
Bibliographic Index: a Cumulative Bibliography of Bibliographies
Cumulative Book Index
Forthcoming Books

Reader's Advisory Aid
Children's Catalog
Fiction Catalog 13th ed.
Public Library Catalog
The Reader's Advisor

Bibliographies-Periodicals and Newspapers
Gale Directory of Publications and Broadcast Media
Ulrich's International Periodical Directory
The Serials Directory
Magazines for Libraries

INDEXES & ABSTRACTS

General Periodical Indexes
Poole's Index to Periodical Literature (1802-1906)
Reader's Guide to Periodical Literature 1900-

Indexes to Material in Collections
Essay and General Literature Index
Short Story Index
The Columbia Granger's Index to Poetry
Play Index

Subject Indexes and Abstracts
**ABI/INFORM (Abstracted Business Information)
*America: History and Life
*Applied Science and Technology Index
*Art Index
*Arts and Humanities Citation Index
**Biological and Agricultural Index
**Biological Abstracts
*British Humanities Index
*Business Periodicals Index
**Dissertation Abstracts Ondisc
Dissertation Abstracts International
**ERIC (U.S. Educational Resources Information Center)
*Humanities Index
Index to Black Periodicals
Library Literature
*PAIS International (Public Affairs Information Service)
*Psychological Abstracts
**Science Citation Index
*Social Sciences Citation Index
Social Sciences Index
*Sociological Abstracts
Social Work Abstracts

Newspaper Indexes
*New York Times Index

*Print and Electronic
**Electronic Only

GEOGRAPHICAL SOURCES

The New International Atlas
Times Atlas of the World: Comprehensive Edition
Citation World Atlas
Goode's World Atlas (& Guide)
Historical Atlas of the United States
The Times Atlas of World History
Rand McNally Commercial Atlas and Marketing Guide
Merriam Webster's New Geographic Dictionary
Columbia Lippincott Gazetteer of the World

GOVERNMENT DOCUMENTS

United States Government Manual
Official Congressional Directory
Monthly Catalog of United States Government Publications
CIS/Index to Publications of the United States Congress
CQ Weekly Report
Digest of Education Statistics
Index to U.S. Government Periodicals
Statistical Abstract of the United States
Historical Statistics of the United States: from Colonial times to 1960
Crime in the United States/Uniform Crime Reports
County and City Data Book
State and Metropolitan Area Data Book
Occupational Outlook Handbook
U.S. Industry & Trade Outlook (cont. as U.S. Industry Outlook)
World Factbook

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